Production Times
At Mount and Eve, there is a possibility that over 95% of our products will be ready for dispatch within 24 hours.
Production time can vary depending on the size of the order (as it does take a bit longer to manufacture larger quantities). Once payment has been made, you will be emailed an artwork proof. The proof work need to be approved prior to us sending your order in production. Once approved, the job will commence into production. As soon as production is completed you will receive an email with a confirmation of completion and details on pickup or tracking details if it will be dispatched via courier.
If you have any further questions about our turnaround times, please call us on 1300 15 31 10.
Shipping Policy
All non-printed products that are in stock will be dispatched the next business day after an order has been placed and payment has been received.
Our custom printed products have various shipping times based on the type of product and the value of the order. Our production begins the first working day after your artwork proof approval, there is a cut off time of 5pm for approving artwork to ensure it starts in production the following day.
Return & Refund Policy
It is the intention of Mount and Eve to provide our customers with products that meet the specifications stated on our website as well as our customer’s expectations. In the unlikely event that our customer’s expectations are not met, we ask that the customer emails us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution.
It is important to note that all of our signage is custom printed with artwork which the customer approves prior to printing, so it is essential that you select your product and check your artwork very carefully. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved, so we can do our best to achieve the closest possible colour match.
Mount and Eve will repair or replace any products which are not as stated on our website, not as shown on the approved artwork proof (please note the above paragraph regarding colours) or are found to be defective within the warranty period stated on our web site.
In the event of a warranty issue being notified, and photos of the issue being received, Mount and Eve will:
Require the customer to return the goods to Mount and Eve (at the customer’s cost). Blur Studios will then repair or replace the goods and return them at no cost to the customer
In the event of a warranty claim, Mount and Eve’ liability will be limited to the cost of repairing or replacing the goods. Mount and Eve will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at time of receipt – and approved or rejected by the customer prior to the customer arranging installation of the signage.
Refunds are not offered for custom printed products.